Reference

What the Legal Terms Mean for Your Account

These terms set out how nclot operates your account, handles your data, and applies access rules based on state law in the United States.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ termsPrivacy and retention policyContact path for legal requests
nclot What the Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Terms

Live Chat Open the chat icon from any page while signed in. Use this for account-specific policy questions, access disputes, or payment-term clarifications on PayPal and Venmo transactions.
Email Support Send legal or data requests to our support address shown in your account dashboard. We respond to data-access and deletion requests within the window required by applicable state law.
Account Dashboard Your account dashboard holds the version of the terms you accepted at sign-up. From there you can download a copy, review Play+ card conditions, or submit a formal data request.
DATA AND SECURITY

How We Protect and Handle Your Account Data

Data Handling Account data — including your name, verified ID, and payment methods like PayPal and Venmo — is stored with encryption at rest. We do not sell personal data to third-party marketers.
Cookies and Tracking We use session cookies to keep you logged in across mobile and desktop. Analytics cookies are optional; you can adjust cookie preferences from the footer link on any page.
Account Security Login requires a one-time passcode sent to your registered mobile number. If your device changes, we prompt re-verification before the account wallet or Play+ card details are shown.
Requesting Changes To update, correct, or request deletion of your personal data, send a written request via the email address in your dashboard. We process verified requests per applicable state privacy law.

Common Legal and Policy Questions

Access depends on your state's law. Eligibility is checked at account creation using your verified address. If your state does not permit online account wagering, the sign-up step will be declined.

We collect your name, date of birth, address, government-issued ID for verification, and payment method details such as your linked PayPal or Venmo account. No data beyond what verification requires is stored.

Data is retained for the period required by applicable state and federal law. After that retention window closes and your account is closed, personal data is deleted from active systems.

Yes. Submit a written request through the email address shown in your account dashboard. We verify your identity first, then process the request within the window your state's privacy law specifies.

The core account terms are the same regardless of payment method. However, Play+ prepaid card conditions are also governed by the card issuer's own terms, which you accept when you load the card.

Use live chat for immediate disputes or email us directly from your registered address. Include your account reference number so we can pull the correct record and respond within the required timeframe.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.